Managing to keep the customer :: how to achieve and maintain superior customer service throughout the organization.

Name: Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization.
ISBN: 1555424155

Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization.

1993

HF5415.5 .D47 1993 (Mapit)

Available at General Collection

Formats

Title

Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization.

Author

Edition

Revised edition / Robert L. Desatnick, Denis H. Detzel.

ISBN

1555424155

Published

San Francisco, Calif. : Jossey-Bass, [1993]

Copyright

Language

English

Description

xxi, 289 pages : illustrations ; 24 cm.

Call Number

HF5415.5 .D47 1993

Dewey Decimal Classification

658.8/12

Bibliography, etc. Note

Includes bibliographical references and index.

Added Author

Series

Jossey-Bass management series.

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