Introduction
Why it matters
Pragmatic definitions and entitlements : just what you need to know
Refugees in all their diversity : equality, discrimination and positive action
Engaging with refugees
Other organisations, networking and advocating for refugees
7. roof, food, money and essential resources
Health, mental health and disability
Learning english, training, employability, and into work
Refugee children and young people : with and without families
Refugees are not "other people"
Appendices.