Digital transformation of SME marketing strategies : innovating for the 4.0 era / Riccardo Rialti, Lamberto Zollo.
Rialti, Riccardo, author.; Zollo, Lamberto, author.
2023
HF5415.13 .R53 2023
Available Online

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Title Digital transformation of SME marketing strategies : innovating for the 4.0 era / Riccardo Rialti, Lamberto Zollo.
Author Rialti, Riccardo, author.
ISBN 9783031336461 (electronic bk.)
3031336461 (electronic bk.)
3031336453
9783031336454
DOI https://doi.org/10.1007/978-3-031-33646-1
Published Cham, Switzerland : Palgrave Macmillan, [2023]
Language English
Description 1 online resource
Item Number 10.1007/978-3-031-33646-1 doi
Call Number HF5415.13 .R53 2023
Dewey Decimal Classification 658.872
Summary SMEs represent more than 95% of businesses operating in global markets. These businesses are the fabric of any economic system both in developed and emerging countries, and are the main constituents of any global supply chain throughout the world. However, research on new 4.0 marketing strategies for this kind of businesses has been largely neglected. Extant literature mostly neglects, or fails to articulate the importance of emerging technology such as Big Data, Artificial Intelligence and VR/AR for SMEs. Building on that, this book reviews existing literature on innovation and new technology in marketing for SMEs, what they could do and should avoid. Then, presenting multiple case study from SMEs operating in diverse industries (fashion and design, food and wine, financial services), it develops a practical strategic framework that could be used by SMEs wishing to effectively innovate their marketing strategies in our contemporary digital era. It will be an essential resource for students and researchers of marketing, innovation and industry 4.0. Riccardo Rialti is an Assistant Professor of Management at the Department of Economics, Management and Quantitative Methods at the University of Milan, Italy. Previously, he has been a Research Fellow and Adjunct Professor of Management and visiting faculty at University of Lincoln, Middlesex University London, Sophia University and ESCP Europe. His-main research interests are related to digital technologies for management and marketing. Lamberto Zollo is Associate Professor Digital Marketing and Innovation in Marketing Channels at the Department of Economics, Management and Quantitative Methods at the University of Milan, Italy. His main areas of research refer to SMEs' new technologies adoption and digital transformation, as well as managerial decision-making processes in start-ups and organizations.
Bibliography, etc. Note Includes bibliographical references and index.
Access Note Access limited to authorized users.
Source of Description Description based on online resource; title from digital title page (viewed on September 22, 2023).
Added Author Zollo, Lamberto, author.
Available in Other Form Print version: 9783031336454
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Intro
Contents
About the Authors
List of Figures
List of Tables
1: Introduction
References
2: SMEs' Digital Transformation from a Marketing Perspective
2.1 What Does Digital Transformation Mean in the Marketing Literature?
2.1.1 Internet, Computer, and Businesses. A Brief Overview
2.1.2 The Expressions of Digital and Digital Technologies: How Do They Become Two of the Most Diffused Jargon in Management and Marketing Language?
2.2 The Effects of Worldwide Diffusion of Digital Processes and Transformation for SMES

2.3 Digitalization in Industry 4.0: A New Challenge and Opportunity for SME Marketers
References
3: New Technologies and SMEs' Business Model: 'Marketization 4.0'
3.1 The Key Drivers Shaping Future Digital Trends
3.2 A Holistic and Integrated Overview of New Technology Implementation in SMEs
3.2.1 Sensors and Actuators
3.2.2 Smart Beacons and Radio Frequency Identification (RFID)
3.2.3 Mobile Technologies
3.2.4 Cybersecurity Tools
3.2.5 Internet of Things (IoT)
3.2.6 Embedded Systems (Cyber-Physical Systems) and Cloud Systems
3.2.7 Additive Manufacturing

3.2.8 Robotics Technologies
3.2.9 Virtualization Techniques (Virtual Reality, Augmented Reality, and Simulation Techniques)
3.2.10 Big Data Analytics, Machine Learning and Artificial Intelligence
3.2.11 Blockchain and Smart Contracts
3.2.12 Digital Payments
3.3 How Technologies 4.0 Are Affecting SMES' Business Model and Marketing Strategies
3.3.1 The Impact of Technologies 4.0 on Business Models
3.3.2 Marketing Strategists in the 4.0 Landscape: How to Lever New Technologies
References
4: Marketing 4.0 for SMEs in the Digital Era: A Customer-Centric Approach

4.1 The Evolution of Marketing: Marketing to Digital Generations
4.2 Marketing in the Digital Age and the New Customer Journey
4.3 Big Data for Big Profit
4.4 Transforming Big Data Into Small Data
4.4.1 Big Data, Small Data, and Smart Insights
4.4.2 Which Data Should SMEs Capture?
4.4.3 The Promises and Perils of Blockchain Protocols to Analyze Big Data
4.5 Emerging Mechanisms to Generate Competitive Advantage in the Digital Era
4.5.1 Adopting Competitive Intelligence Tools
4.5.2 Adapting the Value Proposition

Offering of Digital Products in Addition to Physical Ones
Offering New Additional Services That Could Be Purchased Only Through an Online Platform
Integrate Digital Technologies Into Existing Physical Stores
Reimagine Brick-and-Mortar Positioning
References
5: Case Studies: From Theory to Practice
5.1 Methodological Approach
5.2 Selected Cases and Data Collection
5.2.1 SMEs' Digitalization and Marketing in the Fashion Industry
5.2.2 SMEs' Digitalization and Marketing in the Food and Wine Industry
5.2.3 SMEs' Digitalization and Marketing in the Fintech Industry

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