@article{1477703,
      author = {Pinsdorf, Marion, },
      url = {http://library.usi.edu/record/1477703},
      title = {All Crises Are Global : Managing to Escape Chaos /},
      abstract = {From the Enron scandal to the Ebola virus scare, from oil  spills to acts of terrorism, crises scar our age. And  whether it's an expensive product recall or a deadly  airplane crash, any crisis can turn into chaos-unless  there's an effective management response plan in place. All  Crises Are Global provides the basics of an effective  crisis-management plan. Marion Pinsdorf gives managers the  tools and sensitivity to deal with the catastrophic effects  of a crisis-whether it touches on the organization itself,  the media, competitors, partners, government, or victims.  Filled with real-world examples of successes and failures  (from the Arthur Andersen meltdown to the attacks of  September 11), Pinsdorf shows how to plan for, manage,  monitor, and mitigate the effects of crises large and  small. Spread instantaneously to a litigious world by  global media, crises can no longer be contained or  controlled-only anticipated and managed. Executives can  manage the impact of even large-scale events by quickly  taking responsibility for the human and financial costs of  an organization's mistakes. Pinsdorf provides techniques  for building smart organizations that react quickly before  problems escalate into crises. Practical, tested, and wise,  this book helps all managers look for trouble spots and  deal with them effectively. "Marion Pinsdorf . . . is able  to counsel today's harried business leaders from  perspectives no one else can offer. By combining what we  can learn from the past with modern techniques and creative  problem solving strategies, Dr. Pinsdorf shows how we can  find new positive ways to take some of the 'hiss' out of  the word crisis."-John W. Felton, President and CEO,  Institute for Public Relations},
      doi = {https://doi.org/10.1515/9780823290833},
      recid = {1477703},
      pages = {1 online resource (256 p.)},
}