Intro
Acknowledgements
About This Book
Contents
Editor and Contributors
Introduction: Advancing (Im)politeness Studies?
References
Cultural (Im)politeness
Culture, Emotion, and (Im)politeness Evaluations
1 Introduction
2 Conceptualising Emotion
3 Emotional Triggers
3.1 Triggers from Face Sensitivities
3.2 Triggers from Goal Desires
3.3 Triggers from Beliefs About Rights and Obligations
4 Appraisal of Events
4.1 Assessment of Normalcy
4.2 Evaluation of Behaviour and Agent
4.3 Judgement of Appropriateness and the Impact on Rapport

5 (Re)Action Tendencies
6 Concluding Comments
References
Norms and Normativity in Indirectness Across Cultures
1 Introduction
2 Literature Review
2.1 Norms and Normativity in Politeness Studies
2.2 Norms and Conventions
2.3 Norms, Ideology and Culture
3 Data Analysis
3.1 Implicit Norms: Encounter 1
3.2 Norms as Conventional Politeness: Encounter 2
3.3 Explicit Norms: Encounter 3
3.4 Relating Norms to Ideology
4 Conclusions
References
Personality and (Im)politeness: Evidence from WeChat/QQ Group Chats
1 Introduction
2 Theoretical Background

2.1 Classic Views on Politeness
2.2 Alternative Approaches to (Im)politeness
2.3 Cross-Cultural Pragmatic Research on Politeness
2.4 Variational Pragmatic Research on Politeness
2.5 Research Gaps
3 Theoretical Considerations
3.1 Personality and Language Behaviour
3.2 Bases of (Im)politeness Evaluation
4 Personality and Politeness: Evidence from WeChat/QQ Group Interaction
4.1 Speakers' Personality as an Interpretive Frame for (Im)politeness Evaluation
4.2 Interpreters' Personality as an Interpretive Frame for (Im)politeness Evaluation

4.3 Impoliteness and Conflict as a Consequence of Personality Mismatch
5 Conclusion
References
Politeness, Respect, Care, and Bias in Social Interactions
1 Politeness: The Prevailing View
2 Respect and Caring
2.1 Respect
2.2 Caring
3 Superficiality Versus Profundity
3.1 Preventing and Promoting Politeness
3.2 Profound Politeness, Respect, and Care
4 Intentions in Politeness
4.1 Benign and Malicious Envy and Polite Insincerity
4.2 Benign and Malicious Insincerity and Polite Behaviors
5 Politeness and Bias
5.1 Politeness Halo and Impoliteness Halo

5.2 Paradoxical Politeness Biases
6 Tuning into Interpersonal Biases to Achieve Profound Politeness
6.1 Superficial Negative Bias
6.2 Profound Negative Bias
6.3 Superficial Positive Bias
6.4 Profound Positive Bias
6.5 Bias Mediation
7 Conclusion
References
Emotional (Im)politeness
Positive Emotions and Pragmatic Choice: Politeness Practices in the Mexican Context
1 Introduction
2 Emotion and Affect
2.1 Mexican Emotions
2.2 Face-Threatening Acts (FTAs)
2.3 Face-Maintaining Acts (FMAs)
2.4 Face Boosting Acts (FBAs)
3 Politeness