Understanding your library's unique needs
Transforming library culture
Person-centered programming and services for patrons' needs
Addresssing the needs of specific patron populations
Library collaborations for addressing patrons' needs
Organizational approaches for best supporting staff
Anticipating challenges to change
Afterword
Appendix A: Sample needs assessment: Patrons
Appendix B: Sample needs assessment: Staff
Appendix C: Sample needs assessment: Community
Appendix D: Referral sheet template
Appendix E: Sample behavior response guide.