Intro
Preface
Contents
Contributors
Digitalization in Business
The Potential of a Large IT Service Company for Digitization in the German Healthcare Market
1 Introduction
2 Problem Definition
3 Governmental and Statutory Framework
4 Stakeholders
5 Segmentation
6 Development
7 Challenges
8 Case Studies: Oscare Connect, Digital Health Applications and Cloud Services
9 Perspective
References
Development and Deployment of a Digital Customer Loyalty Program in Two Shopping-Centers
1 Introduction and Theory

2 Case Study-Development of a Loyalty Program
3 Solution Approach via Loyalty Program
4 Results and Discussion
5 Conclusion, Limitations and Further Research
References
The Transformation Process of an IT Service Provider in the Public Health Insurance Sector
1 Introduction
2 Approach
2.1 ITt Service Catalog
2.2 Service Request Management
2.3 Service Teams
2.4 IT Service Management Processes
2.5 Configuration Management Database
2.6 Provider Management
2.7 Cost Excellence
3 Results
3.1 IT Service Catalog
3.2 Service Request Management

3.3 Service Teams
3.4 IT Service Management Processes
3.5 Configuration Management Database
3.6 Provider Management
3.7 Cost Excellence
4 Conclusion
4.1 IT Service Catalog
4.2 Service Request Management
4.3 Service Teams
4.4 IT Service Management Processes
4.5 Configuration Management Database
4.6 Provider Management
4.7 Cost Excellence
References
Digital Transformation of Small and Medium-Sized Businesses
1 The Importance of Digital Transformation
2 Research and Research Results
3 Conclusion
References

Telemedicine During Pandemic in Georgia
1 Introduction
2 The Essence of the Telemedicine
3 The Development of the Telemedicine in Georgia
4 The Factors Which Aggravated the Development of the Telemedicine in Georgia
5 Telemedicine During the Pandemic in Georgia
6 Conclusions
7 Recommendations
References
Digitization to Increase Efficiency of SMEs in Georgia
1 Introduction
2 The Impact of the Covid-19 Pandemic on Small and Medium-Sized Businesses in Georgia

3 Digital Transformation and Experience of EU Countries SMEs Increasing Competitiveness Using Digital Technologies
4 Digitization Processes to Increase Efficiency of SMEs in Georgia
5 Conclusion
References
Problems of e-commerce in the Field of Garments and an Increase in the Volume of Returns of Goods on This Basis
1 Introduction
2 The Main Features of e-commerce in the Apparel Sector
3 Goods Return Statistics
4 Inventions for Remote Adjustment of Shrouds
5 Conclusion
References
Digitalization in Society