@article{1486970,
      note = {"A Productivity Press Book"--Title Page.},
      author = {Adams, Richard,},
      url = {http://library.usi.edu/record/1486970},
      title = {Practical customer success management : a best practice  framework for rapid generation of customer success /},
      recid = {1486970},
      pages = {1 online resource (279 pages).},
}