@article{1487184,
      author = {Uechi, Edward,},
      url = {http://library.usi.edu/record/1487184},
      title = {Public service information technology : the definitive  manager's guide to harnessing technology for cost-effective  operations and services /},
      recid = {1487184},
      pages = {1 online resource (267 pages).},
}