Cover
Endorsements
Half Title
Title Page
Copyright Page
Dedication
Contents
List of Figures and Tables
Foreword
Preface
Acknowledgments
About the Authors
Introduction
1. People and Culture
2. Organizational Alignment
3. Assessment: How Do You Know Where You Are?
4. Prioritization
5. Lean Six Sigma Problem-Solving Framework
6. Extreme Customer Focus: VoC (= Y)
7. Process Thinking
8. Understanding Data
9. Understand Variation
10. The Basic Quality Toolbox
11. Human-Centered Organization: A Mindful Culture of Excellence

12. On Sustainability
Conclusion
Index