@article{1492671,
      recid = {1492671},
      author = {Lamberton, Cait. and Saldanha, Neela A., and Wein, Tom,},
      title = {Marketplace dignity : Transforming how we engage with  customers across their journey /},
      pages = {1 online resource.},
      url = {http://library.usi.edu/record/1492671},
}