@article{151767,
      note = {Includes index.},
      author = {Creech, Bill,},
      url = {http://library.usi.edu/record/151767},
      title = {The five pillars of TQM : how to make total quality  management work for you /},
      publisher = {Truman Talley Books/Dutton,},
      recid = {151767},
      pages = {549 p. :},
      address = {New York :},
      year = {1994},
}