A leader's guide to designing high performing quality management systems : The 7 keys that solve, achieve, sustain, and transform organizational outcomes in high-risk environments.

Cover
Half Title
Title Page
Copyright Page
Contents
About the Author
Introduction
Chapter 1: Common Misperceptions of Quality Management System (QMS)
Chapter 2: Crucial Conversation Talking Points
Chapter 3: The QMS Assessment
Chapter 4: The QMS Structure
Chapter 5: The QMS Process
Chapter 6: Measuring QMS Success
Chapter 7: Case Study: Is QMS a Risky Proposition?
Conclusion
Index