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Table of Contents
Operations as the center of gravity
Contesting with the West
The new perspective of quality
The new perspective of cost
The new perspective of delivery
The new perspective of service
Creativity: innovation in the new operational excellence
Entrepreneurship: leadership in the new operational excellence
Productivity: improvement in the new operational excellence
Professionalism: management in the new operational excellence
The yin-yang advantage.
Contesting with the West
The new perspective of quality
The new perspective of cost
The new perspective of delivery
The new perspective of service
Creativity: innovation in the new operational excellence
Entrepreneurship: leadership in the new operational excellence
Productivity: improvement in the new operational excellence
Professionalism: management in the new operational excellence
The yin-yang advantage.