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Introduction: A Life-Cycle Model of Training
Creating a Training Team
Onboarding
Delivering Ongoing Training
Cross Training
Training Partners
Building Community through Training
Training Tools
Assessment
Offboarding
Appendix A : Sample Onboarding Checklist
Appendix B : Things to Arrange Prior to a New Hire's First Day
Appendix C : Programs Employees Need and How To Get Access
Appendix D : Examples of Library Competencies
Appendix E : Sample Offboarding Checklist
Appendix F : Exit Interview Questions.

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