Managing Informational Uncertainty in Customer Data Breaches : Empirical Insights into Understanding and Addressing Customer Needs in Healthcare Security Incidents / Till Ole Diesterhoft.

Intro
Acknowledgements
Abstract
Table of Contents
List of Figures
List of Tables
List of Abbreviations
A. Foundations
I. Introduction
I.1 Motivation
I.2 Research Gaps and Research Questions
I.3 Dissertation Structure
I.4 Research Positioning
I.5 Anticipated Contributions and Implications
II. Research Background
II.1 The Emergence of Customer Data Breaches
II.2 Responding to Customer Data Breaches
II.3 Taking a Customer Perspective: The Risk of Informational Uncertainty in Customer Data Breaches
II.4 Toward Managing Informational Uncertainty in Customer Data Breaches
B. Studies on Informational Uncertainty in Customer Data Breaches
I. Knowledge Base for Managing Customer Data Breaches
1. Study 1: Paving the Way for Co-Creation in Data Breach Responses
1.1 Introduction
1.2 Conceptual Background
1.3 Hermeneutic Literature Review
1.4 Results: Key Concepts of Service Failure Co-Recovery
1.5 Conceptualization of Co-Creation in Data Breach Responses
1.6 Concluding Remarks
II. Strategic Approaches to Manage Informational Uncertainty
1. Study 2: Investigating Blame-Shifting in Customer Data Breaches
1.1 Introduction
1.2 Research and Theoretical Background
1.3 A Contextual Understanding of Customer Attributions in a Data Breach
1.4 Hypotheses Development and Research Model
1.5 Research Design
1.6 Results
1.7 Discussion
1.8 Conclusion
1.9 Appendix
2. Study 3: The Role of Uncertainty in Data Breach Response Processes
2.1 Introduction
2.2 Research Background
2.3 A Control Perspective on Responding to Data Breach Uncertainty
2.4 Study One
2.5 Study Two
2.6 Discussion
2.7 Conclusion
3. Study 4: Customer Involvement in Data Breaches
3.1 Introduction
3.2 Research Background.

3.3 A Customer Involvement Perspective on Data Breach Responses
3.4 Research and Experimental Design
3.5 Data Analysis and Results
3.6 Discussion
3.7 Limitations and Future Research Directions
3.8 Conclusion
C. Contributions
I. Summary and Synthesis
I.1 Findings for the Knowledge Base on Customer Data Breaches
I.2 Findings for Navigating the Risk of Informational Uncertainty
I.3 Summary of Key Findings
I.4 Synthesis of Findings
II. Implications
II.1 Implications for Research
II.2 Implications for Practice
III. Concluding Remarks
III.1 Limitations and Future Research Directions
III.2 Conclusion
References
Appendix
Appendix A
Appendix B.