Stakeholder whispering : Uncover what people need before doing what they ask / Bill Shander.

Preface
Acknowledgements
Whisper While You Work
Part I: What & Why
Chapter 1: Nothing Is As It Seems
Chapter 2: More Rolling Stones, Less Coldplay
Chapter 3: Everything Is UX
Chapter 4: Who Are You?
Part II: How Ideas
Chapter 5: You Belong
Chapter 6: Just Asking Questions
Chapter 7: Useful Paranoia
Chapter 8: Kill the Cat
Chapter 9: Can You Hear Me Now?
Chapter 10: A Rigid and Flexible Process
Chapter 11: Peeling the Stakeholder Onion
Part III: How Hands-on
Chapter 12: How to Run a Therapy Session
Chapter 13: I Feel You
Chapter 14: Starting Broad, Digging Deep
Chapter 15: Chunky Segmentation
Chapter 16: Gained in Translation
Chapter 17: The Art of the (Im)Possible
Chapter 18: Bobbing for Apples
Chapter 19: Silence Is Golden
Chapter 20: Good Questions
Chapter 21: Turn It Around
Chapter 22: Whispering En Masse
Chapter 23: Let's Talk About Bias, Baby
Chapter 24: What It's Really All About
Chapter 25: Trouble
Chapter 26: When You Know You're Done
Part IV: Now What
Chapter 27: Prequalifying Whisperability
Chapter 28: Influence Without Authority
Chapter 29: Final Thoughts, Including Some Love for the Stakeholders
Index.