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Table of Contents
Intro
Contents
Introduction
Establishing Technical Communication
Technical Communication and Michel de Certeau
The Tactical in Technical Communication
Part One: Reimagining Institutions
Part Two: Transforming Society
Acknowledgments
References
Part 1: Reimagining Institutions
Chapter 1: In-Plain-Sight Tactics: One-to-One Advocacy in the Workplace
Beyond Communal Tactical Technical Communication
Tactical Moves in Strategic Documentation
Case: Legal Administrative Specialist, Department of Veteran Affairs
Case: Physician Assistant, Neurosurgery, Large Urban Hospital
Driven by Empathy: In-Plain-Sight Advocacy
Studying In-Plain-Sight Tactics to Better Serve Vulnerable Populations
References
Chapter 2: LGBTQ+ Programming at the Local Library: Tactical Technical Communication as a Way of Addressing Gaps in Community Resources and Representation
Literature Review
Methods
Case Study
Discussion and Implications
Conclusion
References
Chapter 3: Exposing the "Actively Enforced" Policy: Tactical Technical Disruptake for Rhetorical Deinstitutionalization
Church Clarity as Tactical Technical Communication
"I'm Just Like, What Are You Hiding?": How Users Interact With Church Websites
"Like a Mining Process": How Users Interact with Church Clarity Disruptakes
Jill's Relief (City Church, Oklahoma)
Sarah's Revelation (Eagle Brook Church, Minnesota)
Conclusion
References
Chapter 4: #WearAMaskNY Public Service Announcements: Tactical Technical Communication During a Global Pandemic
Tactical Technical Communication in Post-Postmodern Life
Strategies and Tactics
Using Tactics During the Social-Justice Turn
PSA Videos as Tactical Technical Communication
New York's PSA Video Contest
We <3 NY
We Are Compassion. We Are NY
That Guy
Do the Right Thing
You Can Still Smile
Implications
Promoting User Agency Within Power Dynamics
Blending Strategies and Tactics Through Cocreation
Promoting Beneficence with Tactical Technical Communication
Conclusion
References
Chapter 5: Grassroots Activism and Tactical Communities: Examining the Poor People's Corporation in Mississippi in the 1960s and 1970s
The Poor People's Corporation: Its History and Structure
The Poor People's Corporation in Brief
The PPC and TTC
The PPC Member Documents
The Mississippi Brick Co-op Brochure
The PPC as a Tactical Community
Conclusion
References
Chapter 6: The Streets Have Eyes: "Copwatching" as Tactical Citizen Engagement with Police Policy
History of Policing: Establishing Strategy, Occasioning Tactics
Use of Force and Institutional Strategy
Copwatching and Tactical Citizen Actions
Brief History
Observed Practices and Interviews
Sousveillance
Know-Your-Rights Training
Agonistic Involvement in Police-Citizen Interaction
Contents
Introduction
Establishing Technical Communication
Technical Communication and Michel de Certeau
The Tactical in Technical Communication
Part One: Reimagining Institutions
Part Two: Transforming Society
Acknowledgments
References
Part 1: Reimagining Institutions
Chapter 1: In-Plain-Sight Tactics: One-to-One Advocacy in the Workplace
Beyond Communal Tactical Technical Communication
Tactical Moves in Strategic Documentation
Case: Legal Administrative Specialist, Department of Veteran Affairs
Case: Physician Assistant, Neurosurgery, Large Urban Hospital
Driven by Empathy: In-Plain-Sight Advocacy
Studying In-Plain-Sight Tactics to Better Serve Vulnerable Populations
References
Chapter 2: LGBTQ+ Programming at the Local Library: Tactical Technical Communication as a Way of Addressing Gaps in Community Resources and Representation
Literature Review
Methods
Case Study
Discussion and Implications
Conclusion
References
Chapter 3: Exposing the "Actively Enforced" Policy: Tactical Technical Disruptake for Rhetorical Deinstitutionalization
Church Clarity as Tactical Technical Communication
"I'm Just Like, What Are You Hiding?": How Users Interact With Church Websites
"Like a Mining Process": How Users Interact with Church Clarity Disruptakes
Jill's Relief (City Church, Oklahoma)
Sarah's Revelation (Eagle Brook Church, Minnesota)
Conclusion
References
Chapter 4: #WearAMaskNY Public Service Announcements: Tactical Technical Communication During a Global Pandemic
Tactical Technical Communication in Post-Postmodern Life
Strategies and Tactics
Using Tactics During the Social-Justice Turn
PSA Videos as Tactical Technical Communication
New York's PSA Video Contest
We <3 NY
We Are Compassion. We Are NY
That Guy
Do the Right Thing
You Can Still Smile
Implications
Promoting User Agency Within Power Dynamics
Blending Strategies and Tactics Through Cocreation
Promoting Beneficence with Tactical Technical Communication
Conclusion
References
Chapter 5: Grassroots Activism and Tactical Communities: Examining the Poor People's Corporation in Mississippi in the 1960s and 1970s
The Poor People's Corporation: Its History and Structure
The Poor People's Corporation in Brief
The PPC and TTC
The PPC Member Documents
The Mississippi Brick Co-op Brochure
The PPC as a Tactical Community
Conclusion
References
Chapter 6: The Streets Have Eyes: "Copwatching" as Tactical Citizen Engagement with Police Policy
History of Policing: Establishing Strategy, Occasioning Tactics
Use of Force and Institutional Strategy
Copwatching and Tactical Citizen Actions
Brief History
Observed Practices and Interviews
Sousveillance
Know-Your-Rights Training
Agonistic Involvement in Police-Citizen Interaction