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Navigating difficult situations in public libraries : The PLA guide to trauma-informed de-escalation / Margaret Ann Paauw.

Paauw, Margaret Ann, author.; EBSCOhost
2025
Z716.4 .P33 2025
Available Online
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Title
Navigating difficult situations in public libraries : The PLA guide to trauma-informed de-escalation / Margaret Ann Paauw.
Author
Paauw, Margaret Ann, author.
ISBN
9798892552974
9798892552950
Published
Chicago : ALA Editions, 2025.
Copyright
©2025
Language
English
Description
1 online resource (x, 142 pages) : illustrations
Call Number
Z716.4 .P33 2025
Dewey Decimal Classification
025.1/974
Note
Public Library Association - from title page.
Bibliography, etc. Note
Includes bibliographical references and index.
Access Note
Access limited to authorized users
Reproduction
Electronic reproduction. Ipswich, MA Available via World Wide Web.
Source of Description
Description based on online resource; title from digital title page (viewed on August 06, 2025).
Added Corporate Author
EBSCOhost
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Navigating difficult situations in public libraries
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Online Access
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Understanding trauma
Mental health 101
The escalation cycle
Guiding principles of "the tools"
Reflect-consider cultural and historical issues
Connect-focus on relationships
Respect-engage in choice and collaboration
Protect-promote safety
Redirect-encourage skill-building and confidence
Debriefing
Evaluation
Recognizing the emotional impact of library work

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