Arrangements for Public Communication in Preparedness and Response for a Nuclear or Radiological Emergency : General Safety Guide.

Intro
1. INTRODUCTION
Background
Objective
Scope
Structure
2. CONSIDERATIONS IN PUBLIC COMMUNICATION
Objectives of public communication
Essential characteristics of public communication
Openness in communication
Timeliness of information
Factual content
Clarity of language
Use of scientific and technical terms
Use of tables, schematics, maps, graphs and other forms of graphics
Use of comparisons
Coordination of public communication
Challenges of public communication
Perception of risk
Misinformation and rumours
Maintaining public trust
Timeliness and accuracy of information
Recognizing social context
Two-way communication
3. ARRANGEMENTS FOR PUBLIC COMMUNICATION IN EMERGENCY PREPAREDNESS
General
Public communication programme
Public communication strategy
Public communication plan
Responsibilities and organizational structure
Infrastructure and resources
Personnel
Infrastructure
Redundancy
Financial resources
Spokespersons and technical briefers
Public communication tasks
Core public communication tasks
Auxiliary public communication tasks
Communication with and consultation of interested parties
Public communication tools
Press releases
Initial statement
Statements for television and radio stations
Briefings for the news media
Communication on social media
Telephone hotlines
Background informational material
Emergency web page
Putting radiological health hazards in perspective
Training and exercises
Training
Exercises
4. ARRANGEMENTS FOR PUBLIC COMMUNICATION IN EMERGENCY RESPONSE
General
Activating a public communication response
Initial statement
Spokespersons and technical briefers
Public communication tasks
Core public communication tasks.

Auxiliary public communication tasks
Communication with interested parties
Coordination of public communication
National coordination
International coordination
Public communication tools
Press releases
Statements for television and radio stations
Briefings for the news media
Communication on social media
Telephone hotlines
Background informational material
Emergency web page
Maps and mapping products
International Nuclear and Radiological Event Scale
Responding to misinformation and rumours
Public communication following the termination of an emergency
5. ARRANGEMENTS FOR PUBLIC COMMUNICATION UNDER PARTICULAR CIRCUMSTANCES
General
Nuclear or radiological emergency initiated by an accident
Nuclear or radiological emergency initiated by a natural event
Nuclear or radiological emergency initiated by a nuclear security event
Transition phase
Appendix EXAMPLE SYSTEM FOR PUTTING RADIOLOGICAL HEALTH HAZARDS IN PERSPECTIVE IN A NUCLEAR OR RADIOLOGICAL EMERGENCY
REFERENCES
Annex I EXAMPLE TEMPLATES OF AN INITIAL STATEMENT AND AN INITIAL PRESS RELEASE
Annex II EXAMPLE OF A PUBLIC INFORMATION SECTION WITHIN A UNIFIED COMMAND AND CONTROL SYSTEM
Annex III ADVANTAGES AND DISADVANTAGES OF VARIOUS COMMUNICATION TOOLS
Annex IV LIST OF USEFUL BACKGROUND INFORMATIONAL MATERIAL
Annex V ATTRIBUTION OF HEALTH EFFECTS TO RADIATION EXPOSURE AND PROSPECTIVE INFERENCE OF RISKS
CONTRIBUTORS TO DRAFTING AND REVIEW.