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000160748 001__ 160748
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000160748 008__ 931122s1994\\\\nyua\\\\\b\\\\001\0\eng\\
000160748 010__ $$a   93046452
000160748 019__ $$a30491198
000160748 020__ $$a1555701612
000160748 035__ $$a(OCoLC)ocm29517502
000160748 035__ $$a160748
000160748 040__ $$aDLC$$cDLC$$dLDL$$dAGL$$dUKM$$dCOU
000160748 043__ $$an-us---
000160748 049__ $$aISEA
000160748 05000 $$aZ711$$b.S66 1994
000160748 072_0 $$aX300; X800
000160748 08200 $$a025.5$$220
000160748 1001_ $$aSmith, Kitty,$$d1945-
000160748 24510 $$aServing the difficult customer :$$ba how-to-do-it manual for library staff /$$cKitty Smith.
000160748 260__ $$aNew York :$$bNeal-Schuman Publishers,$$cc1994.
000160748 300__ $$ax, 166 p. :$$bill. ;$$c28 cm.
000160748 440_0 $$aHow-to-do-it manuals for libraries ;$$vno. 39
000160748 504__ $$aIncludes bibliographical references (p. 159-163) and index.
000160748 650_0 $$aPublic services (Libraries)$$zUnited States.
000160748 650_0 $$aCustomer relations.
000160748 650_0 $$aInterpersonal communication$$zUnited States.
000160748 85200 $$bgen$$hZ711$$i.S66$$i1994
000160748 909CO $$ooai:library.usi.edu:160748$$pGLOBAL_SET
000160748 980__ $$aBIB
000160748 980__ $$aBOOK