Serving the difficult customer : a how-to-do-it manual for library staff / Kitty Smith.
1994
Z711 .S66 1994 (Mapit)
Available at General Collection
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Details
Title
Serving the difficult customer : a how-to-do-it manual for library staff / Kitty Smith.
Author
ISBN
1555701612
Published
New York : Neal-Schuman Publishers, [1994]
Copyright
©1994
Language
English
Description
x, 166 pages : illustrations ; 28 cm.
Call Number
Z711 .S66 1994
Dewey Decimal Classification
025.5
Bibliography, etc. Note
Includes bibliographical references (p. 159-163) and index.
Series
How-to-do-it manuals for libraries ; no. 39.
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