000163844 000__ 01278cam\a2200277\a\4500
000163844 001__ 163844
000163844 005__ 20210513053610.0
000163844 008__ 940817s1995\\\\maua\\\\\b\\\\001\0\eng\\
000163844 010__ $$a   94034590 
000163844 020__ $$a0875845703 (alk. paper)
000163844 035__ $$a(OCoLC)ocm31076335
000163844 035__ $$a163844
000163844 040__ $$aDLC$$cDLC$$dCNU$$dOCL
000163844 049__ $$aISEA
000163844 05000 $$aHF5415.5$$b.S34 1995
000163844 08200 $$a658.8/12$$220
000163844 1001_ $$aSchneider, Benjamin,$$d1938-
000163844 24510 $$aWinning the service game /$$cBenjamin Schneider, David E. Bowen.
000163844 260__ $$aBoston, Mass. :$$bHarvard Business School Press,$$cc1995.
000163844 300__ $$axi, 295 p. :$$bill. ;$$c25 cm.
000163844 504__ $$aIncludes bibliographical references (p. 261-283) and index.
000163844 5050_ $$aBuilding a winning service organization by mastering the rules of the game -- Meeting customer expectations -- Respecting customer needs -- Utilizing customer talents -- Managing personal contact through hiring and training -- Managing personal contact through reward systems -- Managing nonpersonal contact with a personal touch -- Designing a customer-focused service system -- Creating a service culture.
000163844 650_0 $$aCustomer services$$xManagement.
000163844 650_0 $$aEmployees$$xTraining of.
000163844 650_0 $$aIncentives in industry.
000163844 7001_ $$aBowen, David Earl.
000163844 85200 $$bgen$$hHF5415.5$$i.S34$$i1995
000163844 909CO $$ooai:library.usi.edu:163844$$pGLOBAL_SET
000163844 980__ $$aBIB
000163844 980__ $$aBOOK