@article{164165,
      author = {Barrett, Derm.},
      url = {http://library.usi.edu/record/164165},
      title = {The TQM paradigm : key ideas that make it work /},
      publisher = {Productivity Press,},
      recid = {164165},
      pages = {xiv, 66 p. :},
      address = {Portland, Or. :},
      year = {1995},
}