@article{168588,
      author = {Anschutz, Eric E.,},
      url = {http://library.usi.edu/record/168588},
      title = {TQM America : how America's most successful companies  profit from total quality management /},
      publisher = {McGuinn & McGuire,},
      recid = {168588},
      pages = {232 p. :},
      address = {Bradenton, Fla. :},
      year = {1995},
}