@article{172208,
      author = {Hernon, Peter. and Altman, Ellen.},
      url = {http://library.usi.edu/record/172208},
      title = {Service quality in academic libraries /},
      publisher = {Ablex,},
      recid = {172208},
      pages = {xv, 187 p. :},
      address = {Norwood, N.J. :},
      year = {1996},
}