000175381 000__ 00797cam\a2200265\a\4500
000175381 001__ 175381
000175381 005__ 20210513055444.0
000175381 008__ 950329s1995\\\\orua\\\\\b\\\\000\0\eng\\
000175381 010__ $$a   95012451
000175381 020__ $$a1563270978 (pbk.)
000175381 020__ $$a1563271508
000175381 035__ $$a(OCoLC)ocm32349261
000175381 035__ $$a175381
000175381 040__ $$aDLC$$cDLC
000175381 049__ $$aISEA
000175381 05000 $$aHF5415.5$$b.Z47 1995
000175381 08200 $$a658.8/12$$220
000175381 1001_ $$aZemke, Ron.
000175381 24510 $$aService recovery :$$bfixing broken customers /$$cRon Zemke.
000175381 260__ $$aPortland, Or. :$$bProductivity Press,$$cc1995.
000175381 300__ $$ax, 63 p. :$$bill. ;$$c21 cm.
000175381 440_0 $$aManagement master series.$$nSet 3,$$pCustomer focus
000175381 504__ $$aIncludes bibliographical references (p. 57-58).
000175381 650_0 $$aConsumer complaints.
000175381 650_0 $$aConsumer satisfaction.
000175381 85200 $$bgen$$hHF5415.5$$i.Z47$$i1995
000175381 909CO $$ooai:library.usi.edu:175381$$pGLOBAL_SET
000175381 980__ $$aBIB
000175381 980__ $$aBOOK