@article{186291,
      note = {Distributed to some depository libraries in microfiche.},
      url = {http://library.usi.edu/record/186291},
      title = {United States Postal Service reform : conversations with          customers : hearings before the Subcommittee on Post  Office and Civil Service   of the Committee on Governmental  Affairs, United States Senate, One Hundred     Fourth  Congress, second session, March 14 and 18, 1996.},
      publisher = {U.S. G.P.O. :},
      recid = {186291},
      pages = {iv, 194 p. ;},
      address = {Washington :},
      year = {1996},
}