@article{,
      recid = {186956},
      title = {Office of Pesticide Programs report on customer  satisfaction with program services : targeting OPP customer  service             improvements. [microform] :},
      publisher = {U.S. Environmental Protection Agency,         Prevention,  Pesticides, and Toxics Substances,},
      address = {[Washington, DC] :},
      number = {EPA-730-R-95-001},
      pages = {46 p. :},
      year = {1995},
      note = {Cover title.},
      url = {http://library.usi.edu/record/186956},
}