@article{188279,
      note = {"September 1994."},
      url = {http://library.usi.edu/record/188279},
      title = {Report on customer service plans [microform] /},
      publisher = {U.S. Dept. of Housing and Urban Development, Office of  Policy Development and Research,},
      recid = {188279},
      pages = {1 v. (various pagings) ;},
      address = {Washington, DC :},
      year = {1994},
}