@article{190708, recid = {190708}, title = {Total quality management : can its principles improve health care delivery, especially to the urban poor? : hearing before the Subcommittee on Technology, Environment, and Aviation of the Committee on Science, Space, and Technology, One Hundred Third Congress, second session, June 28, 1994.}, publisher = {U.S. G.P.O. :}, address = {Washington :}, pages = {iii, 90 p. :}, year = {1994}, note = {Distributed to some depository libraries in microfiche.}, url = {http://library.usi.edu/record/190708}, }