Best practices in information technology : how corporations get the most value from exploiting their digital investments / by James W. Cortada.

Why best practices: the shortcut to productivity and results
The value of aligning I/T with business strategies
Receiving value from computers and the high priests of technology
Best practices applications: focusing on the essentials
Managing legacy systems and choosing the "right" architectures
Aligning business and information processing cultures in a techno-centric age
Making day-to-day operations work effectively, always
Staying in top management shape, winning the culture wars
A strategy for managing the hunt for value: the focus on best practices
Beyond best practices
Appn.A. How to take a snapshot of your I/T effectiveness
Appn.B. Applying quality management practices to I/T: the short course
Appn.C. Organizations that can help you identify best practices
Appn.D. Beyond computing's parternship award winners.