@article{197912,
      recid = {197912},
      author = {Hildrum, Norman W.},
      title = {Providing high-tech customer support the good, the bad,  and the ugly / [microform] :},
      publisher = {Reprinted by National Biological Survey, Environmental  Management Technical Center ;},
      address = {Onalaska, Wis. :},
      pages = {iv, p. 438-446 ;},
      year = {1994},
      note = {"Long Term Resource Monitoring Program"--Cover.},
      url = {http://library.usi.edu/record/197912},
}