@article{209986,
      recid = {209986},
      author = {Kruk, Edward.},
      title = {Mediation and conflict resolution in social work and the  human services /},
      publisher = {Nelson-Hall,},
      address = {Chicago :},
      pages = {ix, 348 p. ;},
      year = {1997},
      url = {http://library.usi.edu/record/209986},
}