Evaluating library staff : a performance appraisal system / Patricia Belcastro.

Case study, new employee : Margot, circulation/shelving clerk
Case study, long-term employee : Eleanore, circulation/shelving clerk
Case study, supervisory employee : Holly, head, children's services
Case study, problem employee : Betty, assistant supervisor, adult services
Case study, non-public service employee : Gary, technical services assistant.