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000216367 001__ 216367
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000216367 010__ $$a   98031888
000216367 020__ $$a0814470289
000216367 035__ $$a(OCoLC)ocm40158872
000216367 035__ $$a216367
000216367 040__ $$aDLC$$cDLC
000216367 049__ $$aISEA
000216367 05000 $$aHF5415.5$$b.B484 1999
000216367 08200 $$a658.8/12$$221
000216367 24500 $$aBest practices in customer service /$$cedited by Ron Zemke and John A. Woods.
000216367 250__ $$a1st AMACOM ed. 1999
000216367 260__ $$aAmherst, Mass. :$$bHRD Press ;$$aNew York, N.Y. :$$bAMACOM,$$c1999.
000216367 300__ $$axvii, 414 p. :$$bill. ;$$c28 cm.
000216367 504__ $$aIncludes bibliographical references.
000216367 650_0 $$aCustomer services.
000216367 7001_ $$aZemke, Ron.
000216367 7001_ $$aWoods, John A.
000216367 85200 $$bgen$$hHF5415.5$$i.B484$$i1999
000216367 909CO $$ooai:library.usi.edu:216367$$pGLOBAL_SET
000216367 980__ $$aBIB
000216367 980__ $$aBOOK