@article{222513,
      author = {Dale, B. G.},
      url = {http://library.usi.edu/record/222513},
      title = {Managing quality /},
      publisher = {Blackwell Business,},
      recid = {222513},
      pages = {xxiii, 471 p. :},
      address = {Oxford ;},
      year = {1999},
}