@article{226975,
      author = {Bhote, Keki R., and Bhote, Adi K.},
      url = {http://library.usi.edu/record/226975},
      title = {World class quality : using design of experiments to make  it happen /},
      publisher = {AMACOM,},
      recid = {226975},
      pages = {xxiv, 487 p. :},
      address = {New York :},
      year = {2000},
}