@article{,
      note = {Distributed to some depository libraries in microfiche.},
      url = {http://library.usi.edu/record/233926},
      title = {Total quality management : hearing before the Subcommittee  on Government Management, Information, and Technology of  the Committee on Government Reform and Oversight, House of  Representatives, One Hundred Fifth Congress, first session,  June 9, 1997.},
      publisher = {U.S. G.P.O. :},
      number = {Serial no. 105-62 (United States. Congress. House.  Committee on Government Reform and Oversight)},
      recid = {233926},
      pages = {iii, 280 p. :},
      address = {Washington :},
      year = {1998},
}