@article{235758,
      note = {Cover title.},
      url = {http://library.usi.edu/record/235758},
      title = {Quality management at the federal level : hearing before  the Oversight of Government Management, Restructuring, and  the District of Columbia Subcommittee of the Committee on  Governmental Affairs, United States Senate, One Hundred  Sixth Congress, first session, October 15, 1999.},
      publisher = {U.S. G.P.O. :},
      recid = {235758},
      pages = {iii, 115 p. :},
      address = {Washington :},
      year = {2000},
}