Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals / Rhea Joyce Rubin.
2000
Z711 .R79 2000 (Mapit)
Available at General Collection
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Details
Title
Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals / Rhea Joyce Rubin.
Author
ISBN
1555703720
Published
New York : Neal-Schuman Publishers, [2000]
Copyright
©2000
Language
English
Description
xi, 99 pages ; 28 cm.
Call Number
Z711 .R79 2000
Dewey Decimal Classification
025.5
Bibliography, etc. Note
Includes bibliographical references (p. 91-93) and index.
Series
How-to-do-it manuals for libraries ; no. 100.
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