@article{237430,
      author = {Bishop, Charles H.,},
      url = {http://library.usi.edu/record/237430},
      title = {Making change happen one person at a time : assessing  change capacity within your organization /},
      publisher = {AMACOM,},
      recid = {237430},
      pages = {xxv, 260 p. :},
      address = {New York :},
      year = {2001},
}