@article{238513,
      recid = {238513},
      author = {Cooney, Ned. and Hogan, Pamela K. and Wilson, Ofelia  Caballero.},
      title = {Ombudsman training manual [microform] /},
      publisher = {Volunteer Center of Greater Riverside,},
      address = {Riverside, CA (P.O. Box 5376, Riverside 92517-5376) :},
      pages = {55 p. :},
      year = {1996},
      note = {At head of title: Riverside County, CA Senior Ombudsman  Services (S.O.S.) demonstration project.},
      url = {http://library.usi.edu/record/238513},
}