@article{,
      note = {Distributed to some depository libraries in microfiche.},
      url = {http://library.usi.edu/record/239806},
      title = {Oversight of customer service at the Office of Workers'  Compensation Programs : hearing before the Subcommittee on  Government Management, Information, and Technology of the  Committee on Government Reform, House of Representatives,  One Hundred Sixth Congress, first session, May 18, 1999.},
      publisher = {U.S. G.P.O. :},
      number = {Serial no. 106-87 (United States. Congress. House.  Committee on Government Reform)},
      recid = {239806},
      pages = {iii, 364 p. :},
      address = {Washington :},
      year = {2000},
}