TY  - BOOK
T1  - Improving customer satisfaction, loyalty, and profit :an integrated measurement and management system /
DA  - c2000.
CY  - San Francisco :
AU  - Johnson, Michael D.
AU  - Gustafsson, Anders,
ET  - 1st ed.
CN  - HF5415.335
CN  - HF5415.335
PB  - Jossey-Bass,
PP  - San Francisco :
PY  - c2000.
ID  - 241415
KW  - Consumer satisfaction.
KW  - Customer loyalty.
KW  - Customer relations.
SN  - 0787953105
TI  - Improving customer satisfaction, loyalty, and profit :an integrated measurement and management system /
ER  -