@article{242253,
      author = {Naumann, Earl, and Hoisington, Steven H.,},
      url = {http://library.usi.edu/record/242253},
      title = {Customer centered Six Sigma : linking customers, process  improvement, and financial results /},
      publisher = {ASQ Quality Press,},
      recid = {242253},
      pages = {xx, 340 p. :},
      address = {Milwaukee, Wis. :},
      year = {2001},
}