TY  - BOOK
T1  - Customer centered Six Sigma :linking customers, process improvement, and financial results /
DA  - c2001.
CY  - Milwaukee, Wis. :
AU  - Naumann, Earl,
AU  - Hoisington, Steven H.,
CN  - HF5415.5
CN  - HF5415.5
PB  - ASQ Quality Press,
PP  - Milwaukee, Wis. :
PY  - c2001.
ID  - 242253
KW  - Customer services.
KW  - Customer services
SN  - 0873894901 (alk. paper)
TI  - Customer centered Six Sigma :linking customers, process improvement, and financial results /
ER  -