@article{243602,
      note = {Includes index.},
      author = {Seybold, Patricia B. and Lewis, Jeffrey M. and Marshak,  Ronni T.},
      url = {http://library.usi.edu/record/243602},
      title = {The customer revolution : how to thrive when customers are  in control /},
      publisher = {Crown Business,},
      recid = {243602},
      pages = {xvii, 395 p. :},
      address = {New York :},
      year = {2001},
}