Customer-focused quality :: what to do on Monday morning /: Tom Hinton, Wini Schaeffer.

Name: Customer-focused quality : what to do on Monday morning / Tom Hinton, Wini Schaeffer.
ISBN: 013189630X

Customer-focused quality : what to do on Monday morning / Tom Hinton, Wini Schaeffer.

Hinton, Tom.; Schaeffer, Wini.

1994

HF5415.5 .H55 1994 (Mapit)

Available at General Collection

Formats

Title

Customer-focused quality : what to do on Monday morning / Tom Hinton, Wini Schaeffer.

Author

ISBN

013189630X

Publication Details

Englewood Cliffs, N.J. : Prentice Hall, c1994.

Language

English

Description

xiii, 273 p. : ill. ; 24 cm.

Call Number

HF5415.5 .H55 1994

Dewey Decimal Classification

658.8/12

Bibliography, etc. Note

Includes bibliographical references (p. 261-263) and index.

Added Author

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