How to say it : choice words, phrases, sentences, and paragraphs for every situation / by Rosalie Maggio.

ch. 1. Acceptances
ch. 2. Acknowledgements
ch. 3. Adjustment, letters of
ch. 4. Advice, letters of
ch. 5. Announcements
ch. 6. Apologies
ch. 7. Appointments and interviews, letters about
ch. 8. Appreciation, letters of
ch. 9. Collection letters
ch. 10. Complaints
ch. 11. Confirmation, letters of
ch. 12. Congratulations
ch. 13. Contracts, letters about
ch. 14. Cover letters
ch. 15. Credit, letters about
ch. 16. Disagreement, letters of
ch. 17. Editor, letters to the
ch. 18. Employment, letters of
ch. 19. Family and friends, letters to
ch. 20. Follow-up letters
ch. 21. Fundraising letters
ch. 22. "Get well" letters
ch. 23. Goodwill letters
ch. 24. Instruction, letters of
ch. 25. Introduction, letters of
ch. 26. Invitations
ch. 27. Orders, letters dealing with
ch. 28. Organizations and clubs, letters about
ch. 29. References and recommendations
ch. 30. Refusals
ch. 31. Reports and proposals
ch. 32. Request and inquiry, letters of
ch. 33. Responses
ch. 34. Résumés
ch. 35. Sales letters
ch. 36. Seasonal greetings
ch. 37. Sympathy, letters of
ch. 38. Thank you letters
ch. 39. Wedding correspondence
ch. 40. Welcome, letters of
appendix 1. Letters: the mechanics
appendix 2. Letters: the content.